(12-08-2022 04:02 PM)Polish Hammer Wrote:  

(12-08-2022 01:28 PM)Deez Nuts Wrote:  

(11-28-2022 04:19 PM)Deez Nuts Wrote:  When JMU sends out their survey to season ticket holders, make sure you fill it out and offer feedback about the positives and areas like this where we need improvement.

I have a survey in my email about football season. Send in your feedback folks!

I didn’t get any email nor was one trapped in a junk folder. Does every STH get this email?

The Duke Club got right back to me, seems there was a glitch and I wasn’t in their email system. Odd, but I get the emails when my donations go in. Oh well, just filled out my survey, took me a bit to make so many points. I hope they take the constructive criticism from us and make some necessary changes. There is so much they do right on gameday, it’s a shame that this is a such an issue, but it is and it isn’t going away, only been getting worse since I’ve been going to games.

(12-09-2022 09:43 AM)jmutoml757 Wrote:  I appreciate the survey, but it was painful to have to admit that ODUh did a much better job on many of the items, especially entering the stadium and concessions/alcohol sales. They were not better on everything, and they got clobbered where it mattered most, the field.

I agree, after going to that game and seeing a similarly sized crowd filter into a similarly sized stadium and how they operated concessions confirmed to me we need to make drastic changes.

I also highlighted my experiences at app and odu while admitting that it was hard to write that they did things so much better than JMU at the moment.

(11-27-2022 12:09 AM)chicagoduke Wrote:  There are a lot of stadiums out there that do it well, too. A few things that I've seen that speed up the process:
1) Ordering and payment only at touch screen kiosks away from the pick-up area. Related: App ordering. Imagine ordering from your seat, waiting until you get confirmation that it's ready, then just going to pick up your completed order.
2) Card payment only...no cash.
3) limit the selection of items....just carry the basics, and focus on foods and beverages that are quicker to distribute. For example....bottled sodas rather than fountain.
4) More portable vendors / carts placed throughout the stadium to sell beverages.

That’s unacceptable to those who still prefer to pay cash.

(12-11-2022 03:19 PM)BDKJMU Wrote:  

(11-27-2022 12:09 AM)chicagoduke Wrote:  There are a lot of stadiums out there that do it well, too. A few things that I've seen that speed up the process:
1) Ordering and payment only at touch screen kiosks away from the pick-up area. Related: App ordering. Imagine ordering from your seat, waiting until you get confirmation that it's ready, then just going to pick up your completed order.
2) Card payment only...no cash.
3) limit the selection of items....just carry the basics, and focus on foods and beverages that are quicker to distribute. For example....bottled sodas rather than fountain.
4) More portable vendors / carts placed throughout the stadium to sell beverages.

That’s unacceptable to those who still prefer to pay cash.

Right or wrong almost every large venue has went to non cash payment since Covid. Every pro venue now takes no cash and it will filter down pretty quick.

As for whether it’s quicker it depends on how good POS system is. If you have a modern one it is definitely quicker but if you have an older one it is probably no faster than cash.

(12-11-2022 03:23 PM)jmu98 Wrote:  

(12-11-2022 03:19 PM)BDKJMU Wrote:  

(11-27-2022 12:09 AM)chicagoduke Wrote:  There are a lot of stadiums out there that do it well, too. A few things that I've seen that speed up the process:
1) Ordering and payment only at touch screen kiosks away from the pick-up area. Related: App ordering. Imagine ordering from your seat, waiting until you get confirmation that it's ready, then just going to pick up your completed order.
2) Card payment only...no cash.
3) limit the selection of items....just carry the basics, and focus on foods and beverages that are quicker to distribute. For example....bottled sodas rather than fountain.
4) More portable vendors / carts placed throughout the stadium to sell beverages.

That’s unacceptable to those who still prefer to pay cash.

Right or wrong almost every large venue has went to non cash payment since Covid. Every pro venue now takes no cash and it will filter down pretty quick.

As for whether it’s quicker it depends on how good POS system is. If you have a modern one it is definitely quicker but if you have an older one it is probably no faster than cash.

Cash is plenty fast if you have the right people & system. Ex got back this past week from 1 1/2 weeks in Germany. Hit a bunch of Christmas markets in numerous cities (Cologne, Nuremberg, Regensburg, Munich). The food & drink huts were mostly (if not all) cash only, and if those people were in Bridgeforth, they’d be serving 2x the people in half the time using cash only. Highly efficient.

(12-11-2022 03:23 PM)jmu98 Wrote:  

(12-11-2022 03:19 PM)BDKJMU Wrote:  

(11-27-2022 12:09 AM)chicagoduke Wrote:  There are a lot of stadiums out there that do it well, too. A few things that I've seen that speed up the process:
1) Ordering and payment only at touch screen kiosks away from the pick-up area. Related: App ordering. Imagine ordering from your seat, waiting until you get confirmation that it's ready, then just going to pick up your completed order.
2) Card payment only...no cash.
3) limit the selection of items....just carry the basics, and focus on foods and beverages that are quicker to distribute. For example....bottled sodas rather than fountain.
4) More portable vendors / carts placed throughout the stadium to sell beverages.

That’s unacceptable to those who still prefer to pay cash.

Right or wrong almost every large venue has went to non cash payment since Covid. Every pro venue now takes no cash and it will filter down pretty quick.

As for whether it’s quicker it depends on how good POS system is. If you have a modern one it is definitely quicker but if you have an older one it is probably no faster than cash.

Even before Covid places were switching. A few years ago I remember seeing a P5 program was going to quadruple their gameday parking fees. They wanted people to pre-pay and not show up and pay in cash as they thought it led to theft on gameday by the attendants and also slowed down the parking process. I wondered if it was just to bilk the opposition fans that weren’t away they should prepay.

(12-11-2022 04:07 PM)BDKJMU Wrote:  

(12-11-2022 03:23 PM)jmu98 Wrote:  

(12-11-2022 03:19 PM)BDKJMU Wrote:  

(11-27-2022 12:09 AM)chicagoduke Wrote:  There are a lot of stadiums out there that do it well, too. A few things that I've seen that speed up the process:
1) Ordering and payment only at touch screen kiosks away from the pick-up area. Related: App ordering. Imagine ordering from your seat, waiting until you get confirmation that it's ready, then just going to pick up your completed order.
2) Card payment only...no cash.
3) limit the selection of items....just carry the basics, and focus on foods and beverages that are quicker to distribute. For example....bottled sodas rather than fountain.
4) More portable vendors / carts placed throughout the stadium to sell beverages.

That’s unacceptable to those who still prefer to pay cash.

Right or wrong almost every large venue has went to non cash payment since Covid. Every pro venue now takes no cash and it will filter down pretty quick.

As for whether it’s quicker it depends on how good POS system is. If you have a modern one it is definitely quicker but if you have an older one it is probably no faster than cash.

Cash is plenty fast if you have the right people & system. Ex got back this past week from 1 1/2 weeks in Germany. Hit a bunch of Christmas markets in numerous cities (Cologne, Nuremberg, Regensburg, Munich). The food & drink huts were mostly (if not all) cash only, and if those people were in Bridgeforth, they’d be serving 2x the people in half the time using cash only. Highly efficient.

This is probably true ... but I LOLed at comparing American HS/College kids to German efficiency ... I've waited forever sometimes for a Taco Bell or Burger King order to get completed with 4 cars in line.

If you want speed/efficiency, need to make things as simple as possible IMO. ODU's grab, pay, go model sounds intriguing, if we could make that work at BFS.

Honestly if people have cash ready instead of fumbling around once they hear an amount and maybe even digging for exact change then it can be faster than the card reader anyway... Buuuut the problem is you won't get people being that efficient with it.

There are lots of things you can do to speed things up without eliminating cash though. Just adding an ability to order ahead on an app or something then dedicating a couple windows to those pick ups would probably help a ton, then have some people walking around selling beverages and that eliminates another solid chunk of people actually lining up to order the way everyone currently has to.

(12-11-2022 04:53 PM)KickItToScotty Wrote:  Honestly if people have cash ready instead of fumbling around once they hear an amount and maybe even digging for exact change then it can be faster than the card reader anyway... Buuuut the problem is you won't get people being that efficient with it.

There are lots of things you can do to speed things up without eliminating cash though. Just adding an ability to order ahead on an app or something then dedicating a couple windows to those pick ups would probably help a ton, then have some people walking around selling beverages and that eliminates another solid chunk of people actually lining up to order the way everyone currently has to.

What I love is when a concession stand (or fast food place) sets the price to a whole dollar amount (or even 25/50-cent increments) that already includes any taxes. Keep the change simple. If people (customers and workers) start having to deal with pennies, nickels, and dimes, the whole process will slow down - which adds up when you have tens of thousands of people.

Having a couple of stand-alone kiosks for single items can also help. A kiosk with some coolers that have just bottled soda/water can go quickly and saves the main windows/lines for prepared foods or customers who want a multitude of things. (You can also do a separate kiosk with just beer - bottle or keg.)

(12-11-2022 06:04 PM)NH/JMU Saxkow Wrote:  

(12-11-2022 04:53 PM)KickItToScotty Wrote:  Honestly if people have cash ready instead of fumbling around once they hear an amount and maybe even digging for exact change then it can be faster than the card reader anyway... Buuuut the problem is you won't get people being that efficient with it.

There are lots of things you can do to speed things up without eliminating cash though. Just adding an ability to order ahead on an app or something then dedicating a couple windows to those pick ups would probably help a ton, then have some people walking around selling beverages and that eliminates another solid chunk of people actually lining up to order the way everyone currently has to.

What I love is when a concession stand (or fast food place) sets the price to a whole dollar amount (or even 25/50-cent increments) that already includes any taxes. Keep the change simple. If people (customers and workers) start having to deal with pennies, nickels, and dimes, the whole process will slow down - which adds up when you have tens of thousands of people.

Having a couple of stand-alone kiosks for single items can also help. A kiosk with some coolers that have just bottled soda/water can go quickly and saves the main windows/lines for prepared foods or customers who want a multitude of things. (You can also do a separate kiosk with just beer - bottle or keg.)

Nothing like checking out and something rings up to say $6.06 and you give the person $11.01 or $11.26 hoping to keep the change simple and you get the clerk giving you the $1.26 back and just taking the $10 or taking it all and then giving you a bunch of singles and change back. I routinely have to tell the clerk to just take it, type it in and the register will tell you how much change to give. The ability to calculate simple math seems to have gone the route of cursive writing.

Along with buggy whips and high button shoes.

The ability to do quick mental math is a lost art these days for most people.

Brian

(12-11-2022 07:18 PM)Polish Hammer Wrote:  

(12-11-2022 06:04 PM)NH/JMU Saxkow Wrote:  

(12-11-2022 04:53 PM)KickItToScotty Wrote:  Honestly if people have cash ready instead of fumbling around once they hear an amount and maybe even digging for exact change then it can be faster than the card reader anyway... Buuuut the problem is you won't get people being that efficient with it.

There are lots of things you can do to speed things up without eliminating cash though. Just adding an ability to order ahead on an app or something then dedicating a couple windows to those pick ups would probably help a ton, then have some people walking around selling beverages and that eliminates another solid chunk of people actually lining up to order the way everyone currently has to.

What I love is when a concession stand (or fast food place) sets the price to a whole dollar amount (or even 25/50-cent increments) that already includes any taxes. Keep the change simple. If people (customers and workers) start having to deal with pennies, nickels, and dimes, the whole process will slow down - which adds up when you have tens of thousands of people.

Having a couple of stand-alone kiosks for single items can also help. A kiosk with some coolers that have just bottled soda/water can go quickly and saves the main windows/lines for prepared foods or customers who want a multitude of things. (You can also do a separate kiosk with just beer - bottle or keg.)

Nothing like checking out and something rings up to say $6.06 and you give the person $11.01 or $11.26 hoping to keep the change simple and you get the clerk giving you the $1.26 back and just taking the $10 or taking it all and then giving you a bunch of singles and change back. I routinely have to tell the clerk to just take it, type it in and the register will tell you how much change to give. The ability to calculate simple math seems to have gone the route of cursive writing.

That’s on the store right there. Aggravating to buy something and it rings up a few cents off an even dollar amount. Just make it so that item with taxes = $6.00. Or $6.50 or $6.25. Or at worst $6.10.

On the topic of concessions and cash, for counterservice I usually pay cash for several reasons.
I’m anal retentive/OCD about comparing all the charges on my cc & bank statements to receipts, and the more I use cards, the more charges there are to check.

While I’m not aginst sometimes leaving some chnage or a buck or 2 cash in a tip jar, I hate getting asked by a CC machine what size/percent tip I want to leave. This seems to be something that has become more and more common over the last few years. IMHOP people shouldn’t be asked to tip for counter service for 2 reasons:
-Its asking you to tip BEFORE receiving service & your food/drink.
-Leaves you wondering whether if you don’t tip you’ll get ****** service or worse something done to your food.

3rd, paying cash is what I’ve alsways done, well since before some people on here were alive. Now get off my damn lawn.

These are all good ideas that I hope JMU will consider. I had my first experience with preordering from an app last summer at a Nats game (go braves!) and I highly recommend. I go to a bunch of Richmond Kickers games and all the beer stations and food trucks have switched to cards only. It seemed a little un-American at first but does seem to keep things moving. I also strongly endorse the idea of scattered stations that only sell water, canned soda and maybe one or two bagged food items.

(12-11-2022 08:14 PM)BDKJMU Wrote:  On the topic of concessions and cash, for counterservice I usually pay cash for several reasons.
I’m anal retentive/OCD about comparing all the charges on my cc & bank statements to receipts, and the more I use cards, the more charges there are to check.

While I’m not aginst sometimes leaving some chnage or a buck or 2 cash in a tip jar, I hate getting asked by a CC machine what size/percent tip I want to leave. This seems to be something that has become more and more common over the last few years. IMHOP people shouldn’t be asked to tip for counter service for 2 reasons:
-Its asking you to tip BEFORE receiving service & your food/drink.
-Leaves you wondering whether if you don’t tip you’ll get ****** service or worse something done to your food.

3rd, paying cash is what I’ve alsways done, well since before some people on here were alive. Now get off my damn lawn.

I’m with you brother! More annoying than the clerk not figuring out change is constantly being squeezed for a tip, especially at fast food or fast casual eateries. I’ve always tipped well for service, but this is getting annoying anymore, especially like you said sometimes they expect you to leave the tip upon ordering and no idea if the order will be done right.

I think JMU does do all even dollar amounts right? So at least there's that, and cash users shouldn't really be what our issue is. It's just everything else

On the tips, I don't know, it doesn't really bother me. With a server you know you need to tip since it's their whole pay and it should just be whether or not you go a little past your normal amount for especially good service. For counter sales you know they're getting an actual wage without tips so I think of it more as just giving an extra dollar or two to a friendly person or something like a football game I'd feel it's deserved for someone being quick and efficient that actually cares about keeping the line moving quickly.

Wait, people still use cash?

I don’t think I’ve seen a physical dollar in ages.

(12-12-2022 07:11 AM)Duke Dawg Wrote:  Wait, people still use cash?

I don’t think I’ve seen a physical dollar in ages.

You don't know what you're missing. The guy who works on my autos gives me an amount equal to the sales taxes, I'd normally have to pay, if I pay with cash. Our house cleaning ladies give us a huge break when paying with green. We've got a very remote sandwich place just south of Wintergreen, Blue Ridge Pig, gives a 4% discount with cash. I can go on and on, but small businesses everywhere are very pro cash.

(12-12-2022 08:08 AM)BleedingPurple Wrote:  

(12-12-2022 07:11 AM)Duke Dawg Wrote:  Wait, people still use cash?

I don’t think I’ve seen a physical dollar in ages.

You don't know what you're missing. The guy who works on my autos gives me an amount equal to the sales taxes, I'd normally have to pay, if I pay with cash. Our house cleaning ladies give us a huge break when paying with green. We've got a very remote sandwich place just south of Wintergreen, Blue Ridge Pig, gives a 4% discount with cash. I can go on and on, but small businesses everywhere are very pro cash.

There’s some that insist on cash. There’s a tourist trap restaurant I’ve been to in NYC that insists on cash because they’re “old school”. I always laughed because there’s an ATM machine right there in the corner so you can withdraw your cash to pay the bill, after paying the withdrawal fees of course. The places giving the small discount on cash is probably because they’re not paying that transaction fee to a credit card company. Some businesses just prefer to not have others a click away from their transactions, not to mention the constant threat of data breaches for their customers.