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Applications are being accepted for the Huskie Fan Advisory Board
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Rabid Squirrel Offline
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Post: #41
RE: Applications are being accepted for the Huskie Fan Advisory Board
My impression of Frazier is that he's a "big picture" AD. His attention isn't on smaller details like ticket delivery, but more so on how he can get the stadium full again. He's working on a total game day experience. The ones complaining are working on game day convienence. It's fair to call him out for this. It's his job to make the entire process run well For existing fans. But in the big picture, the things some of you are complaining about, even if fixed, won't attract new fans. And really shouldn't lose existing fans either. It's bad business, sure, but if you love the Huskies you won't cancel tickets because you had to make an extra phone call. I've noticed it as a fault of his, lack of attention to details, but I want him as my AD because of his overall goals for raising the program up. He doesn't need an advisory board so people can say my tickets didn't come, he wants one to know why the eff locals and alum don't come out to the games....cuz it ain't ticket delivery keeping you home.
04-22-2017 07:36 AM
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Cowboy95 Offline
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Post: #42
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-22-2017 07:36 AM)Rabid Squirrel Wrote:  My impression of Frazier is that he's a "big picture" AD. His attention isn't on smaller details like ticket delivery, but more so on how he can get the stadium full again. He's working on a total game day experience. The ones complaining are working on game day convienence. It's fair to call him out for this. It's his job to make the entire process run well For existing fans. But in the big picture, the things some of you are complaining about, even if fixed, won't attract new fans. And really shouldn't lose existing fans either. It's bad business, sure, but if you love the Huskies you won't cancel tickets because you had to make an extra phone call. I've noticed it as a fault of his, lack of attention to details, but I want him as my AD because of his overall goals for raising the program up. He doesn't need an advisory board so people can say my tickets didn't come, he wants one to know why the eff locals and alum don't come out to the games....cuz it ain't ticket delivery keeping you home.

The problem is their "bad business" has already caused significant damage. They had a great opportunity to to turn casual fans into die hards and blew it by treating fans like garbage. Some of the little things like the deplorable concession lines send a clear message to the people who showed up to the game that NIU does not care whether they show up or not, so why would they come back. This advisory board seems like a step in the right direction, but it is dangerous to ask people what needs to be fixed and then not fix it. Given the track record I fear that is where this is headed.
04-22-2017 08:33 AM
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Rabid Squirrel Offline
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Post: #43
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-22-2017 08:33 AM)Cowboy95 Wrote:  
(04-22-2017 07:36 AM)Rabid Squirrel Wrote:  My impression of Frazier is that he's a "big picture" AD. His attention isn't on smaller details like ticket delivery, but more so on how he can get the stadium full again. He's working on a total game day experience. The ones complaining are working on game day convienence. It's fair to call him out for this. It's his job to make the entire process run well For existing fans. But in the big picture, the things some of you are complaining about, even if fixed, won't attract new fans. And really shouldn't lose existing fans either. It's bad business, sure, but if you love the Huskies you won't cancel tickets because you had to make an extra phone call. I've noticed it as a fault of his, lack of attention to details, but I want him as my AD because of his overall goals for raising the program up. He doesn't need an advisory board so people can say my tickets didn't come, he wants one to know why the eff locals and alum don't come out to the games....cuz it ain't ticket delivery keeping you home.

The problem is their "bad business" has already caused significant damage. They had a great opportunity to to turn casual fans into die hards and blew it by treating fans like garbage. Some of the little things like the deplorable concession lines send a clear message to the people who showed up to the game that NIU does not care whether they show up or not, so why would they come back. This advisory board seems like a step in the right direction, but it is dangerous to ask people what needs to be fixed and then not fix it. Given the track record I fear that is where this is headed.

But honestly, did fans cancel season tickets because their ballpark frank was cold? Or was it because weeknight games are hard to attend? I know I'm minimizing these other factors that contribute to a good game day experience. And it's a shame because they are the easiest ones to fix. But I just find it hard to believe anyone who wanted to be a die hard fan decided not to be one because of these things. The term die hard alone defies this. And I don't think fans are treated like garbage. There are other things NIU does that are fan friendly. The ticket prices and options cater to each ones individual financial needs. They added beer sales and the yard. They do need to step up their game in these areas that have been mentioned, but let's not make them out to be completely oblivious to their fans.

We all have different priorities. Mine is to watch my favorite team and have fun. Also to not break the bank doing it. For me that's all accomplished as is. Ill tailgate and eat great before the game, have two or three beers inside the stadium and use the washroom twice. For people who have or are considering no longer attending games, I have to wonder how their priorities are listed?
04-22-2017 09:24 AM
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DogPoundNorth Offline
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Post: #44
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-22-2017 09:24 AM)Rabid Squirrel Wrote:  
(04-22-2017 08:33 AM)Cowboy95 Wrote:  
(04-22-2017 07:36 AM)Rabid Squirrel Wrote:  My impression of Frazier is that he's a "big picture" AD. His attention isn't on smaller details like ticket delivery, but more so on how he can get the stadium full again. He's working on a total game day experience. The ones complaining are working on game day convienence. It's fair to call him out for this. It's his job to make the entire process run well For existing fans. But in the big picture, the things some of you are complaining about, even if fixed, won't attract new fans. And really shouldn't lose existing fans either. It's bad business, sure, but if you love the Huskies you won't cancel tickets because you had to make an extra phone call. I've noticed it as a fault of his, lack of attention to details, but I want him as my AD because of his overall goals for raising the program up. He doesn't need an advisory board so people can say my tickets didn't come, he wants one to know why the eff locals and alum don't come out to the games....cuz it ain't ticket delivery keeping you home.

The problem is their "bad business" has already caused significant damage. They had a great opportunity to to turn casual fans into die hards and blew it by treating fans like garbage. Some of the little things like the deplorable concession lines send a clear message to the people who showed up to the game that NIU does not care whether they show up or not, so why would they come back. This advisory board seems like a step in the right direction, but it is dangerous to ask people what needs to be fixed and then not fix it. Given the track record I fear that is where this is headed.

But honestly, did fans cancel season tickets because their ballpark frank was cold? Or was it because weeknight games are hard to attend? I know I'm minimizing these other factors that contribute to a good game day experience. And it's a shame because they are the easiest ones to fix. But I just find it hard to believe anyone who wanted to be a die hard fan decided not to be one because of these things. The term die hard alone defies this. And I don't think fans are treated like garbage. There are other things NIU does that are fan friendly. The ticket prices and options cater to each ones individual financial needs. They added beer sales and the yard. They do need to step up their game in these areas that have been mentioned, but let's not make them out to be completely oblivious to their fans.

We all have different priorities. Mine is to watch my favorite team and have fun. Also to not break the bank doing it. For me that's all accomplished as is. Ill tailgate and eat great before the game, have two or three beers inside the stadium and use the washroom twice. For people who have or are considering no longer attending games, I have to wonder how their priorities are listed?

+100
04-22-2017 10:16 AM
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Cowboy95 Offline
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Post: #45
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-22-2017 10:16 AM)DogPoundNorth Wrote:  
(04-22-2017 09:24 AM)Rabid Squirrel Wrote:  
(04-22-2017 08:33 AM)Cowboy95 Wrote:  
(04-22-2017 07:36 AM)Rabid Squirrel Wrote:  My impression of Frazier is that he's a "big picture" AD. His attention isn't on smaller details like ticket delivery, but more so on how he can get the stadium full again. He's working on a total game day experience. The ones complaining are working on game day convienence. It's fair to call him out for this. It's his job to make the entire process run well For existing fans. But in the big picture, the things some of you are complaining about, even if fixed, won't attract new fans. And really shouldn't lose existing fans either. It's bad business, sure, but if you love the Huskies you won't cancel tickets because you had to make an extra phone call. I've noticed it as a fault of his, lack of attention to details, but I want him as my AD because of his overall goals for raising the program up. He doesn't need an advisory board so people can say my tickets didn't come, he wants one to know why the eff locals and alum don't come out to the games....cuz it ain't ticket delivery keeping you home.

The problem is their "bad business" has already caused significant damage. They had a great opportunity to to turn casual fans into die hards and blew it by treating fans like garbage. Some of the little things like the deplorable concession lines send a clear message to the people who showed up to the game that NIU does not care whether they show up or not, so why would they come back. This advisory board seems like a step in the right direction, but it is dangerous to ask people what needs to be fixed and then not fix it. Given the track record I fear that is where this is headed.

But honestly, did fans cancel season tickets because their ballpark frank was cold? Or was it because weeknight games are hard to attend? I know I'm minimizing these other factors that contribute to a good game day experience. And it's a shame because they are the easiest ones to fix. But I just find it hard to believe anyone who wanted to be a die hard fan decided not to be one because of these things. The term die hard alone defies this. And I don't think fans are treated like garbage. There are other things NIU does that are fan friendly. The ticket prices and options cater to each ones individual financial needs. They added beer sales and the yard. They do need to step up their game in these areas that have been mentioned, but let's not make them out to be completely oblivious to their fans.

We all have different priorities. Mine is to watch my favorite team and have fun. Also to not break the bank doing it. For me that's all accomplished as is. Ill tailgate and eat great before the game, have two or three beers inside the stadium and use the washroom twice. For people who have or are considering no longer attending games, I have to wonder how their priorities are listed?

+100
I'm not talking about the season ticket holders. They are mainly die hards and will forgive waiting in line an hour for a bottle of water. I'm talking about casual fans who might attend once in while. Providing insulting levels of service to those people will keep them from coming back. Even the Saturday games are drawing less than 15k. Unfortunately NIU athletics has created their own problems. Their complete disregard to provide a basic level​ of service is even starting to drive dedicated fans like Dogfan and Maddawg away. It makes me sad to see where things seem to be headed.
04-22-2017 01:56 PM
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NIU007 Offline
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Post: #46
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-22-2017 01:56 PM)Cowboy95 Wrote:  
(04-22-2017 10:16 AM)DogPoundNorth Wrote:  
(04-22-2017 09:24 AM)Rabid Squirrel Wrote:  
(04-22-2017 08:33 AM)Cowboy95 Wrote:  
(04-22-2017 07:36 AM)Rabid Squirrel Wrote:  My impression of Frazier is that he's a "big picture" AD. His attention isn't on smaller details like ticket delivery, but more so on how he can get the stadium full again. He's working on a total game day experience. The ones complaining are working on game day convienence. It's fair to call him out for this. It's his job to make the entire process run well For existing fans. But in the big picture, the things some of you are complaining about, even if fixed, won't attract new fans. And really shouldn't lose existing fans either. It's bad business, sure, but if you love the Huskies you won't cancel tickets because you had to make an extra phone call. I've noticed it as a fault of his, lack of attention to details, but I want him as my AD because of his overall goals for raising the program up. He doesn't need an advisory board so people can say my tickets didn't come, he wants one to know why the eff locals and alum don't come out to the games....cuz it ain't ticket delivery keeping you home.

The problem is their "bad business" has already caused significant damage. They had a great opportunity to to turn casual fans into die hards and blew it by treating fans like garbage. Some of the little things like the deplorable concession lines send a clear message to the people who showed up to the game that NIU does not care whether they show up or not, so why would they come back. This advisory board seems like a step in the right direction, but it is dangerous to ask people what needs to be fixed and then not fix it. Given the track record I fear that is where this is headed.

But honestly, did fans cancel season tickets because their ballpark frank was cold? Or was it because weeknight games are hard to attend? I know I'm minimizing these other factors that contribute to a good game day experience. And it's a shame because they are the easiest ones to fix. But I just find it hard to believe anyone who wanted to be a die hard fan decided not to be one because of these things. The term die hard alone defies this. And I don't think fans are treated like garbage. There are other things NIU does that are fan friendly. The ticket prices and options cater to each ones individual financial needs. They added beer sales and the yard. They do need to step up their game in these areas that have been mentioned, but let's not make them out to be completely oblivious to their fans.

We all have different priorities. Mine is to watch my favorite team and have fun. Also to not break the bank doing it. For me that's all accomplished as is. Ill tailgate and eat great before the game, have two or three beers inside the stadium and use the washroom twice. For people who have or are considering no longer attending games, I have to wonder how their priorities are listed?

+100
I'm not talking about the season ticket holders. They are mainly die hards and will forgive waiting in line an hour for a bottle of water. I'm talking about casual fans who might attend once in while. Providing insulting levels of service to those people will keep them from coming back. Even the Saturday games are drawing less than 15k. Unfortunately NIU athletics has created their own problems. Their complete disregard to provide a basic level​ of service is even starting to drive dedicated fans like Dogfan and Maddawg away. It makes me sad to see where things seem to be headed.

Exactly.
04-22-2017 03:19 PM
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Rabid Squirrel Offline
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Post: #47
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-22-2017 03:19 PM)NIU007 Wrote:  
(04-22-2017 01:56 PM)Cowboy95 Wrote:  
(04-22-2017 10:16 AM)DogPoundNorth Wrote:  
(04-22-2017 09:24 AM)Rabid Squirrel Wrote:  
(04-22-2017 08:33 AM)Cowboy95 Wrote:  The problem is their "bad business" has already caused significant damage. They had a great opportunity to to turn casual fans into die hards and blew it by treating fans like garbage. Some of the little things like the deplorable concession lines send a clear message to the people who showed up to the game that NIU does not care whether they show up or not, so why would they come back. This advisory board seems like a step in the right direction, but it is dangerous to ask people what needs to be fixed and then not fix it. Given the track record I fear that is where this is headed.

But honestly, did fans cancel season tickets because their ballpark frank was cold? Or was it because weeknight games are hard to attend? I know I'm minimizing these other factors that contribute to a good game day experience. And it's a shame because they are the easiest ones to fix. But I just find it hard to believe anyone who wanted to be a die hard fan decided not to be one because of these things. The term die hard alone defies this. And I don't think fans are treated like garbage. There are other things NIU does that are fan friendly. The ticket prices and options cater to each ones individual financial needs. They added beer sales and the yard. They do need to step up their game in these areas that have been mentioned, but let's not make them out to be completely oblivious to their fans.

We all have different priorities. Mine is to watch my favorite team and have fun. Also to not break the bank doing it. For me that's all accomplished as is. Ill tailgate and eat great before the game, have two or three beers inside the stadium and use the washroom twice. For people who have or are considering no longer attending games, I have to wonder how their priorities are listed?

+100
I'm not talking about the season ticket holders. They are mainly die hards and will forgive waiting in line an hour for a bottle of water. I'm talking about casual fans who might attend once in while. Providing insulting levels of service to those people will keep them from coming back. Even the Saturday games are drawing less than 15k. Unfortunately NIU athletics has created their own problems. Their complete disregard to provide a basic level​ of service is even starting to drive dedicated fans like Dogfan and Maddawg away. It makes me sad to see where things seem to be headed.

Exactly.

I agree that this could be an issue for a small amount of fans. Families who are trying to entertain kids, people on a date, one game a season folks, but it shouldn't change the overall fan base. Attendance is at 15k for other reasons. It might be at 16k if we had fast water lines. Toledo is not at 20k in attendance because you can get an ice mountain between offensive series. While your argument is fair, I just think it's kind of irrelevant. Not to you, but to a real economics approach to supply/demand.
04-22-2017 04:47 PM
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Stay Cool Offline
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Post: #48
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-22-2017 04:47 PM)Rabid Squirrel Wrote:  
(04-22-2017 03:19 PM)NIU007 Wrote:  
(04-22-2017 01:56 PM)Cowboy95 Wrote:  
(04-22-2017 10:16 AM)DogPoundNorth Wrote:  
(04-22-2017 09:24 AM)Rabid Squirrel Wrote:  But honestly, did fans cancel season tickets because their ballpark frank was cold? Or was it because weeknight games are hard to attend? I know I'm minimizing these other factors that contribute to a good game day experience. And it's a shame because they are the easiest ones to fix. But I just find it hard to believe anyone who wanted to be a die hard fan decided not to be one because of these things. The term die hard alone defies this. And I don't think fans are treated like garbage. There are other things NIU does that are fan friendly. The ticket prices and options cater to each ones individual financial needs. They added beer sales and the yard. They do need to step up their game in these areas that have been mentioned, but let's not make them out to be completely oblivious to their fans.

We all have different priorities. Mine is to watch my favorite team and have fun. Also to not break the bank doing it. For me that's all accomplished as is. Ill tailgate and eat great before the game, have two or three beers inside the stadium and use the washroom twice. For people who have or are considering no longer attending games, I have to wonder how their priorities are listed?

+100
I'm not talking about the season ticket holders. They are mainly die hards and will forgive waiting in line an hour for a bottle of water. I'm talking about casual fans who might attend once in while. Providing insulting levels of service to those people will keep them from coming back. Even the Saturday games are drawing less than 15k. Unfortunately NIU athletics has created their own problems. Their complete disregard to provide a basic level​ of service is even starting to drive dedicated fans like Dogfan and Maddawg away. It makes me sad to see where things seem to be headed.

Exactly.

I agree that this could be an issue for a small amount of fans. Families who are trying to entertain kids, people on a date, one game a season folks, but it shouldn't change the overall fan base. Attendance is at 15k for other reasons. It might be at 16k if we had fast water lines. Toledo is not at 20k in attendance because you can get an ice mountain between offensive series. While your argument is fair, I just think it's kind of irrelevant. Not to you, but to a real economics approach to supply/demand.
Exactly. The gripes about lines and gameday activities MAYBE account for 1-2k each game, those are a cop out to throw the blame on

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(This post was last modified: 04-22-2017 05:11 PM by Stay Cool.)
04-22-2017 05:11 PM
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Cowboy95 Offline
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Post: #49
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-22-2017 05:11 PM)Stay Cool Wrote:  
(04-22-2017 04:47 PM)Rabid Squirrel Wrote:  
(04-22-2017 03:19 PM)NIU007 Wrote:  
(04-22-2017 01:56 PM)Cowboy95 Wrote:  
(04-22-2017 10:16 AM)DogPoundNorth Wrote:  +100
I'm not talking about the season ticket holders. They are mainly die hards and will forgive waiting in line an hour for a bottle of water. I'm talking about casual fans who might attend once in while. Providing insulting levels of service to those people will keep them from coming back. Even the Saturday games are drawing less than 15k. Unfortunately NIU athletics has created their own problems. Their complete disregard to provide a basic level​ of service is even starting to drive dedicated fans like Dogfan and Maddawg away. It makes me sad to see where things seem to be headed.

Exactly.

I agree that this could be an issue for a small amount of fans. Families who are trying to entertain kids, people on a date, one game a season folks, but it shouldn't change the overall fan base. Attendance is at 15k for other reasons. It might be at 16k if we had fast water lines. Toledo is not at 20k in attendance because you can get an ice mountain between offensive series. While your argument is fair, I just think it's kind of irrelevant. Not to you, but to a real economics approach to supply/demand.
Exactly. The gripes about lines and gameday activities MAYBE account for 1-2k each game, those are a cop out to throw the blame on

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There certainly are other factors, but if you think lousy service is irrelevant and only accounts for a thousand or so fans you don't know much about the business world. It is quite impactful, especially when combined with other challenges.
04-22-2017 05:33 PM
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Stay Cool Offline
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Post: #50
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-22-2017 05:33 PM)Cowboy95 Wrote:  
(04-22-2017 05:11 PM)Stay Cool Wrote:  
(04-22-2017 04:47 PM)Rabid Squirrel Wrote:  
(04-22-2017 03:19 PM)NIU007 Wrote:  
(04-22-2017 01:56 PM)Cowboy95 Wrote:  I'm not talking about the season ticket holders. They are mainly die hards and will forgive waiting in line an hour for a bottle of water. I'm talking about casual fans who might attend once in while. Providing insulting levels of service to those people will keep them from coming back. Even the Saturday games are drawing less than 15k. Unfortunately NIU athletics has created their own problems. Their complete disregard to provide a basic level​ of service is even starting to drive dedicated fans like Dogfan and Maddawg away. It makes me sad to see where things seem to be headed.

Exactly.

I agree that this could be an issue for a small amount of fans. Families who are trying to entertain kids, people on a date, one game a season folks, but it shouldn't change the overall fan base. Attendance is at 15k for other reasons. It might be at 16k if we had fast water lines. Toledo is not at 20k in attendance because you can get an ice mountain between offensive series. While your argument is fair, I just think it's kind of irrelevant. Not to you, but to a real economics approach to supply/demand.
Exactly. The gripes about lines and gameday activities MAYBE account for 1-2k each game, those are a cop out to throw the blame on

Sent from my SM-G920P using Tapatalk

There certainly are other factors, but if you think lousy service is irrelevant and only accounts for a thousand or so fans you don't know much about the business world. It is quite impactful, especially when combined with other challenges.
Fair enough, I won't pretend to know everything keeping fans away from Huskie Stadium but I can guarantee the biggest problem BY FAR is the one we can't change... the ESPN contract

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04-22-2017 05:35 PM
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Rabid Squirrel Offline
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Post: #51
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-22-2017 05:33 PM)Cowboy95 Wrote:  
(04-22-2017 05:11 PM)Stay Cool Wrote:  
(04-22-2017 04:47 PM)Rabid Squirrel Wrote:  
(04-22-2017 03:19 PM)NIU007 Wrote:  
(04-22-2017 01:56 PM)Cowboy95 Wrote:  I'm not talking about the season ticket holders. They are mainly die hards and will forgive waiting in line an hour for a bottle of water. I'm talking about casual fans who might attend once in while. Providing insulting levels of service to those people will keep them from coming back. Even the Saturday games are drawing less than 15k. Unfortunately NIU athletics has created their own problems. Their complete disregard to provide a basic level​ of service is even starting to drive dedicated fans like Dogfan and Maddawg away. It makes me sad to see where things seem to be headed.

Exactly.

I agree that this could be an issue for a small amount of fans. Families who are trying to entertain kids, people on a date, one game a season folks, but it shouldn't change the overall fan base. Attendance is at 15k for other reasons. It might be at 16k if we had fast water lines. Toledo is not at 20k in attendance because you can get an ice mountain between offensive series. While your argument is fair, I just think it's kind of irrelevant. Not to you, but to a real economics approach to supply/demand.
Exactly. The gripes about lines and gameday activities MAYBE account for 1-2k each game, those are a cop out to throw the blame on

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There certainly are other factors, but if you think lousy service is irrelevant and only accounts for a thousand or so fans you don't know much about the business world. It is quite impactful, especially when combined with other challenges.

So I ask you i your honest opinion, what would the attendance numbers be with good concession turnover?
04-22-2017 05:38 PM
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Post: #52
Applications are being accepted for the Huskie Fan Advisory Board
(04-22-2017 05:35 PM)Stay Cool Wrote:  
(04-22-2017 05:33 PM)Cowboy95 Wrote:  
(04-22-2017 05:11 PM)Stay Cool Wrote:  
(04-22-2017 04:47 PM)Rabid Squirrel Wrote:  
(04-22-2017 03:19 PM)NIU007 Wrote:  Exactly.

I agree that this could be an issue for a small amount of fans. Families who are trying to entertain kids, people on a date, one game a season folks, but it shouldn't change the overall fan base. Attendance is at 15k for other reasons. It might be at 16k if we had fast water lines. Toledo is not at 20k in attendance because you can get an ice mountain between offensive series. While your argument is fair, I just think it's kind of irrelevant. Not to you, but to a real economics approach to supply/demand.
Exactly. The gripes about lines and gameday activities MAYBE account for 1-2k each game, those are a cop out to throw the blame on

Sent from my SM-G920P using Tapatalk

There certainly are other factors, but if you think lousy service is irrelevant and only accounts for a thousand or so fans you don't know much about the business world. It is quite impactful, especially when combined with other challenges.
Fair enough, I won't pretend to know everything keeping fans away from Huskie Stadium but I can guarantee the biggest problem BY FAR is the one we can't change... the ESPN contract

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Yes, the biggest problem is the ESPN contract. For that problem, the MAC schools need to look in the mirror for blame. They are slapping their fans in the face and telling them they don't care about them. So why should the casual fans be loyal and buy season tickets? Add that to the fact that the MAC is a second or third rate league, and there is very little to attract fans and make them want to attend a game. NIU vs. EMU on a late fall Thursday evening is about as disastrous as it can get - a slap in the face of the fans.
04-22-2017 05:55 PM
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Cowboy95 Offline
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Post: #53
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-22-2017 05:38 PM)Rabid Squirrel Wrote:  
(04-22-2017 05:33 PM)Cowboy95 Wrote:  
(04-22-2017 05:11 PM)Stay Cool Wrote:  
(04-22-2017 04:47 PM)Rabid Squirrel Wrote:  
(04-22-2017 03:19 PM)NIU007 Wrote:  Exactly.

I agree that this could be an issue for a small amount of fans. Families who are trying to entertain kids, people on a date, one game a season folks, but it shouldn't change the overall fan base. Attendance is at 15k for other reasons. It might be at 16k if we had fast water lines. Toledo is not at 20k in attendance because you can get an ice mountain between offensive series. While your argument is fair, I just think it's kind of irrelevant. Not to you, but to a real economics approach to supply/demand.
Exactly. The gripes about lines and gameday activities MAYBE account for 1-2k each game, those are a cop out to throw the blame on

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There certainly are other factors, but if you think lousy service is irrelevant and only accounts for a thousand or so fans you don't know much about the business world. It is quite impactful, especially when combined with other challenges.

So I ask you i your honest opinion, what would the attendance numbers be with good concession turnover?

Concessions are not the only problem. The service issue is widespread. It is difficult to reach anyone in the ticket office. The website is not maintaned adequately. Too often the tone of their associates is more like they are doing you a favor by even talking to you than that of wanting to be helpful. I could go on and on. All those things add up. I referenced the hour long concession lines only as an example of of the overall disregard for good service.
04-22-2017 06:01 PM
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Rabid Squirrel Offline
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Post: #54
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-22-2017 06:01 PM)Cowboy95 Wrote:  
(04-22-2017 05:38 PM)Rabid Squirrel Wrote:  
(04-22-2017 05:33 PM)Cowboy95 Wrote:  
(04-22-2017 05:11 PM)Stay Cool Wrote:  
(04-22-2017 04:47 PM)Rabid Squirrel Wrote:  I agree that this could be an issue for a small amount of fans. Families who are trying to entertain kids, people on a date, one game a season folks, but it shouldn't change the overall fan base. Attendance is at 15k for other reasons. It might be at 16k if we had fast water lines. Toledo is not at 20k in attendance because you can get an ice mountain between offensive series. While your argument is fair, I just think it's kind of irrelevant. Not to you, but to a real economics approach to supply/demand.
Exactly. The gripes about lines and gameday activities MAYBE account for 1-2k each game, those are a cop out to throw the blame on

Sent from my SM-G920P using Tapatalk

There certainly are other factors, but if you think lousy service is irrelevant and only accounts for a thousand or so fans you don't know much about the business world. It is quite impactful, especially when combined with other challenges.

So I ask you i your honest opinion, what would the attendance numbers be with good concession turnover?

Concessions are not the only problem. The service issue is widespread. It is difficult to reach anyone in the ticket office. The website is not maintaned adequately. Too often the tone of their associates is more like they are doing you a favor by even talking to you than that of wanting to be helpful. I could go on and on. All those things add up. I referenced the hour long concession lines only as an example of of the overall disregard for good service.

Service issues. Probably the first time any customer has ever had a complaint about that. These are the same complaints one would hear about AT&T, Com ed, Comcast, Ticketmaster, vivid tickets, cheapo air, stub hub, Expedia, travelocity, every tv carrier, united airlines, the Chicago bears, every business that has ever existed. But those are big business you say.....??? Have you tried to reach your local plumber, electrician, congressman, police captain, mayor? So only mid-major business should return your explicit requests? Fair enough.

In total honesty, with what you would consider great customer service(what ever that detracts from other business resources) what would the average attendance of 2016 home games be increased by with your level of customer service? Give me your best guess number if 2016 attendance was 15k with poor customer service and all the other amenities, but good customer service in your business estimation? 16k? 17k? 18,672?

I'll answer for you...."I can't say exactly, but it would be more than 15k." Sorry if I'm being contrite, but your complaints could be directed at every single business that exists right now. Please, just please tell me one business we all know that you don't have one customer service complaint about?
04-22-2017 06:59 PM
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Dtownboys Offline
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Post: #55
RE: Applications are being accepted for the Huskie Fan Advisory Board
Great points by Rabid. The event today was great. Beautiful weather but just an ok turn out. Even the reception was well attended. Great food for free for renewed ticket holders but hardly a crowd.
04-22-2017 07:37 PM
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NIU007 Offline
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Post: #56
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-22-2017 06:59 PM)Rabid Squirrel Wrote:  
(04-22-2017 06:01 PM)Cowboy95 Wrote:  
(04-22-2017 05:38 PM)Rabid Squirrel Wrote:  
(04-22-2017 05:33 PM)Cowboy95 Wrote:  
(04-22-2017 05:11 PM)Stay Cool Wrote:  Exactly. The gripes about lines and gameday activities MAYBE account for 1-2k each game, those are a cop out to throw the blame on

Sent from my SM-G920P using Tapatalk

There certainly are other factors, but if you think lousy service is irrelevant and only accounts for a thousand or so fans you don't know much about the business world. It is quite impactful, especially when combined with other challenges.

So I ask you i your honest opinion, what would the attendance numbers be with good concession turnover?

Concessions are not the only problem. The service issue is widespread. It is difficult to reach anyone in the ticket office. The website is not maintaned adequately. Too often the tone of their associates is more like they are doing you a favor by even talking to you than that of wanting to be helpful. I could go on and on. All those things add up. I referenced the hour long concession lines only as an example of of the overall disregard for good service.

Service issues. Probably the first time any customer has ever had a complaint about that. These are the same complaints one would hear about AT&T, Com ed, Comcast, Ticketmaster, vivid tickets, cheapo air, stub hub, Expedia, travelocity, every tv carrier, united airlines, the Chicago bears, every business that has ever existed. But those are big business you say.....??? Have you tried to reach your local plumber, electrician, congressman, police captain, mayor? So only mid-major business should return your explicit requests? Fair enough.

In total honesty, with what you would consider great customer service(what ever that detracts from other business resources) what would the average attendance of 2016 home games be increased by with your level of customer service? Give me your best guess number if 2016 attendance was 15k with poor customer service and all the other amenities, but good customer service in your business estimation? 16k? 17k? 18,672?

I'll answer for you...."I can't say exactly, but it would be more than 15k." Sorry if I'm being contrite, but your complaints could be directed at every single business that exists right now. Please, just please tell me one business we all know that you don't have one customer service complaint about?

There is more than one complaint about it. The MAC deal is the biggest issue but service issues are something that we might be able to do something about. And they certainly are not irrelevant.
04-22-2017 09:24 PM
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Cowboy95 Offline
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Post: #57
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-22-2017 06:59 PM)Rabid Squirrel Wrote:  
(04-22-2017 06:01 PM)Cowboy95 Wrote:  
(04-22-2017 05:38 PM)Rabid Squirrel Wrote:  
(04-22-2017 05:33 PM)Cowboy95 Wrote:  
(04-22-2017 05:11 PM)Stay Cool Wrote:  Exactly. The gripes about lines and gameday activities MAYBE account for 1-2k each game, those are a cop out to throw the blame on

Sent from my SM-G920P using Tapatalk

There certainly are other factors, but if you think lousy service is irrelevant and only accounts for a thousand or so fans you don't know much about the business world. It is quite impactful, especially when combined with other challenges.

So I ask you i your honest opinion, what would the attendance numbers be with good concession turnover?

Concessions are not the only problem. The service issue is widespread. It is difficult to reach anyone in the ticket office. The website is not maintaned adequately. Too often the tone of their associates is more like they are doing you a favor by even talking to you than that of wanting to be helpful. I could go on and on. All those things add up. I referenced the hour long concession lines only as an example of of the overall disregard for good service.

Service issues. Probably the first time any customer has ever had a complaint about that. These are the same complaints one would hear about AT&T, Com ed, Comcast, Ticketmaster, vivid tickets, cheapo air, stub hub, Expedia, travelocity, every tv carrier, united airlines, the Chicago bears, every business that has ever existed. But those are big business you say.....??? Have you tried to reach your local plumber, electrician, congressman, police captain, mayor? So only mid-major business should return your explicit requests? Fair enough.

In total honesty, with what you would consider great customer service(what ever that detracts from other business resources) what would the average attendance of 2016 home games be increased by with your level of customer service? Give me your best guess number if 2016 attendance was 15k with poor customer service and all the other amenities, but good customer service in your business estimation? 16k? 17k? 18,672?

I'll answer for you...."I can't say exactly, but it would be more than 15k." Sorry if I'm being contrite, but your complaints could be directed at every single business that exists right now. Please, just please tell me one business we all know that you don't have one customer service complaint about?

They should always draw at least 20k for Saturday games, barring really poor weather. The weeknight games are a huge issue too and make averaging 20k difficult. It is not true that every company has bad service. You are right, many do, and many large companies are bound to have customers who have a bad experience here and there. There are many companies who thrive due to providing consistently good service. Think about companies like Amazon and Apple. If you want a sports example look no further than our own Chicago Cubs. These organizations know the importance of consistently treating their customers well, not taking them for granted and thrive because of it. While it may seem difficult for a public institution with limited resources to provide consistently solid service, it is not really that hard. All it takes is effective management and leadership.

The last AD NIU had that seemed to understand this and ensure the department was run effectively was Jim Phillips. I don't think it is any coincidence NIU had some of it's highest attendance years under his leadership.

All that being said, I totally understand the point you are trying to make. There are other factors that are creating attendance issues for many universities. Some of those factors are nearly impossible to control which is why I think it so important to take care of the things they can control.
(This post was last modified: 04-22-2017 10:25 PM by Cowboy95.)
04-22-2017 10:24 PM
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epasnoopy Offline
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Post: #58
RE: Applications are being accepted for the Huskie Fan Advisory Board
As far as an alternative to ESPN, apparently Amazon (and maybe even Netflix) are looking into adding live sports content. Sell MAC rights for Saturday games on Amazon. Amazon has its hands in a lot and continues to grow.

Certainly not any worse than playing on ESPN3.com on a Tuesday or Wednesday.
04-23-2017 09:20 AM
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Huskie Red Offline
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Post: #59
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-22-2017 09:24 PM)NIU007 Wrote:  
(04-22-2017 06:59 PM)Rabid Squirrel Wrote:  
(04-22-2017 06:01 PM)Cowboy95 Wrote:  
(04-22-2017 05:38 PM)Rabid Squirrel Wrote:  
(04-22-2017 05:33 PM)Cowboy95 Wrote:  There certainly are other factors, but if you think lousy service is irrelevant and only accounts for a thousand or so fans you don't know much about the business world. It is quite impactful, especially when combined with other challenges.

So I ask you i your honest opinion, what would the attendance numbers be with good concession turnover?

Concessions are not the only problem. The service issue is widespread. It is difficult to reach anyone in the ticket office. The website is not maintaned adequately. Too often the tone of their associates is more like they are doing you a favor by even talking to you than that of wanting to be helpful. I could go on and on. All those things add up. I referenced the hour long concession lines only as an example of of the overall disregard for good service.

Service issues. Probably the first time any customer has ever had a complaint about that. These are the same complaints one would hear about AT&T, Com ed, Comcast, Ticketmaster, vivid tickets, cheapo air, stub hub, Expedia, travelocity, every tv carrier, united airlines, the Chicago bears, every business that has ever existed. But those are big business you say.....??? Have you tried to reach your local plumber, electrician, congressman, police captain, mayor? So only mid-major business should return your explicit requests? Fair enough.

In total honesty, with what you would consider great customer service(what ever that detracts from other business resources) what would the average attendance of 2016 home games be increased by with your level of customer service? Give me your best guess number if 2016 attendance was 15k with poor customer service and all the other amenities, but good customer service in your business estimation? 16k? 17k? 18,672?

I'll answer for you...."I can't say exactly, but it would be more than 15k." Sorry if I'm being contrite, but your complaints could be directed at every single business that exists right now. Please, just please tell me one business we all know that you don't have one customer service complaint about?

There is more than one complaint about it. The MAC deal is the biggest issue but service issues are something that we might be able to do something about. And they certainly are not irrelevant.

Totally agree! Who knows you might actually get donors to give more if they were treated better or at least have their emails or phone calls returned on a consistent basis. Just a thought.....
04-23-2017 06:47 PM
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UnknownScout Offline
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Post: #60
RE: Applications are being accepted for the Huskie Fan Advisory Board
Amazon would be great, they already own Twitch, so they know how to stream. They are the premier e-sports broadcaster, so why not branch into real sports.
04-24-2017 06:59 AM
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