(08-23-2019 09:35 AM)ken d Wrote:  

(08-23-2019 08:50 AM)Hallcity Wrote:  

(08-23-2019 08:37 AM)solohawks Wrote:  

(08-23-2019 08:26 AM)Hallcity Wrote:  The legacy TWC account problem on Spectrum is going to cripple the ACCN if it isn't fixed. People who had service from Time Warner Cable (TWC) when it was bought out by Spectrum can't receive ACCN without converting to a Spectrum account which takes what may be a lengthy phone call to Spectrum and possibly require upgraded equipment. It probably won't cost any more money but people don't know that and aren't going to make the call.

Spectrum is the dominant carrier in the heart of ACC country. As things stand now, the majority of people in the heart of ACC country can't get ACCN. We're talking about millions of ACC fans. This isn't just NC. It's all up and down the East coast.

Spectrum's lack of preparation for this mess suggests that this wasn't something they planned but it's hard to be sure. Could they have negotiated with Disney in bad faith, never intending to give ACCN to people with legacy TWC accounts unless they went to considerable trouble?

If higher level Spectrum employees weren't aware of this problem earlier, they certainly must be by now. Are the ACC and ESPN leadership aware of the problem? They're not acting like it. They have yet to put out a press release. I waste time reading message boards for various ACC schools. This issue is coming up over much of the ACC.

Thats brutal!

Smart business for Spectrum though as their new packages are more expensive than legacy TWC

You're assuming the new packages are more expensive. From what I'm hearing, that's generally not the case. My new plan is $20 a month LESS.

Here's the first news media piece I've seen on the problem. Expect a lot more. They need to be asking pointed questions of Spectrum, ESPN and the ACC.

It looks like a Spectrum package that has fewer channels than what I now get as TWC legacy customer (and probably wouldn't include ACCN) would cost me $12 a month more than what I currently pay. The next level package would be right about what I now pay, but I don't know if that's a promotional price that will go up after a year.

I am experiencing the same thing. I am a longtime TWC customer who was converted to Spectrum when they bought them some years ago. But all my usage and accounts are determined as legacy TWC accounts. I have a very very high end set of channels. Have had them for 23 years. And paid a whole lot. monthly that entire time.

I cannot get the ACCN on Spectrum unless I down grade my channel lineup tremendously (to Spectrum Silver) and save about $10 a month.

And in order to get the Spectrum Gold, I have to cancel my current package and then start as a new subscriber in 30 days.