Finally. I've been arguing with them for about 6 months now. I've heard every excuse too including that all my brand new equipment was at fault.
It only took about 6 scheduled appointments with different technicians, before i finally found one who could solve the problem. It wasn't that hard to solve either. Even though my tv said it had a good signal, a in-house signal booster took care of the problem.
It was a good thing too. This was going to be their last chance. I only kept the service this long because of css (the tigers/cusa need to get off that channel).
During this whole process, they didn't show up for appointments twice. On one occasion, they called and canceled my appointment two hours before and then reported that i didn't answer the phone. That was one lie, and they lied to me two other times too. I have been hung up on a couple times by rude customer service people also. I've wasted many hours on the phone and 3 hours (1 hour per trip/ 3 trips total) taking back defective boxes to them. This is the type service any potential customers will get dealing with them.
I'm still thinking about ending my service and going satellite.
P.S When i first got service with them, my internet had all kinds of problems. It took several appointments and a couple months of the same crap before they fixed that problem. It was always my router, modem, or computer's fault. It's always anything but their fault, but in both cases, the problem was with their signal.
Point is if you use comcast's services and have problems, it could be a nightmare. So beware.
(05-23-2011 07:28 PM)tmoneyinmphs Wrote: [ -> ]Finally. I've been arguing with them for about 6 months now. I've heard every excuse too including that all my brand new equipment was at fault.
It only took about 6 scheduled appointments with different technicians, before i finally found one who could solve the problem. It wasn't that hard to solve either. Even though my tv said it had a good signal, a in-house signal booster took care of the problem.
It was a good thing too. This was going to be their last chance. I only kept the service this long because of css (the tigers/cusa need to get off that channel).
During this whole process, they didn't show up for appointments twice. On one occasion, they called and canceled my appointment two hours before and then reported that i didn't answer the phone. That was one lie, and they lied to me two other times too. I have been hung up on a couple times by rude customer service people also. I've wasted many hours on the phone and 3 hours (1 hour per trip/ 3 trips total) taking back defective boxes to them. This is the type service any potential customers will get dealing with them.
I'm still thinking about ending my service and going satellite.
P.S When i first got service with them, my internet had all kinds of problems. It took several appointments and a couple months of the same crap before they fixed that problem. It was always my router, modem, or computer's fault. It's always anything but their fault, but in both cases, the problem was with their signal.
Point is if you use comcast's services and have problems, it could be a nightmare. So beware.
I just upgraded to the bundled XFinity and I hope your nightmare does not become mine.
When they changed over to xfinity, they were having some problems with the cable mostly. And they still are. However, i'm sure they will work out the kinks in the system and improve it. I saw no difference in the internet. I don't have their phone service.
The changeover i could live with, it was my tv losing the picture or sound constantly and all the error messages that i was having my problem with. If your signal is strong enough, hopefully you won't have the same issues.
If you do have issues, good luck man.
If you can't get help through normal channels try asking @comcastcares on twitter or e-mail we_can_help@cable.comcast.com and you'll get expedited support. I've used it a few times and it's worked wonders.
Alterego, I live in high point which is a nice but older area in the center of memphis. Uverse is not in my area. I checked. Comcast only has me because of css. I still don't understand why cusa would put games on a network with such limitations to the general public.
Yakko, thanks for that info, i'll try it next time. Where were you six months ago?
I have always had comcast for the same reasons, Tiger games. I have never had a problem. But as soon as U-verse gets here, I am gone. Don't understand why they haven't made it here yet, last time I spoke with them, they said August of 2010.
Go with Uverse as soon as you can.
Comcast missed TWO SEPARATE service calls (one repair, one new install) ON THE VERY DAY that Gov. Bredesen signed the law/bill/whatever that allowed Uverse to operate in TN, then lied to me about missing both of them and I had a cust svc rep tell me that she "wasn't responsible for anything".
I vowed that day to leave Comcast as soon as Uverse was available (satellites aren't an option at my house because of trees). I don't care if I have to listen to the radio, I will NEVER give Comcast another dollar of mine...ever.
I went from Direct to Comcast, the signal quality was so dirty that the picture kept locking up and pixelating. This was an area of Cordova that Comcast or predecessors had been "servicing" for 20 years. A month later we were back with Direct.
For anyone else that would like to....umm..."fix" their comcast:
How it works
You refer your friends to DIRECTV and give them your DIRECTV account number.
You receive $100 in bill credits for each friend who activates DIRECTV service.
Your friends also receive $100 in bill credits.
Tell them to order online at directv.com/refer or call 1-800-507-4045. They must have your DIRECTV account number when they order.
My DIRECTV Account #: 45564577
Enjoy!
(Hopefully this isn't spamming...just tryin' to help out all my MT.org friends!)
My friend's Comcast tv reception is always locking up the screen for a second or two, and he has to reset his modem every time I sign on as a guest. Ridiculous.
I did switch from a Cricket Connect Card (absolute nightmare) to Comcast for my home internet. Now, that's a 1000 percent better situation! My internet service goes down about once a month for a couple hours, but I can live with that.
I am waiting on U-verse in my neighborhood. It's a very slow wait.
Directv is awesome....
I've heard good things about Uverse as well, although I'm really against giving AT&T any money, just like Comcast.
(05-23-2011 07:28 PM)tmoneyinmphs Wrote: [ -> ]Finally. I've been arguing with them for about 6 months now. I've heard every excuse too including that all my brand new equipment was at fault.
It only took about 6 scheduled appointments with different technicians, before i finally found one who could solve the problem. It wasn't that hard to solve either. Even though my tv said it had a good signal, a in-house signal booster took care of the problem.
It was a good thing too. This was going to be their last chance. I only kept the service this long because of css (the tigers/cusa need to get off that channel).
During this whole process, they didn't show up for appointments twice. On one occasion, they called and canceled my appointment two hours before and then reported that i didn't answer the phone. That was one lie, and they lied to me two other times too. I have been hung up on a couple times by rude customer service people also. I've wasted many hours on the phone and 3 hours (1 hour per trip/ 3 trips total) taking back defective boxes to them. This is the type service any potential customers will get dealing with them.
I'm still thinking about ending my service and going satellite.
P.S When i first got service with them, my internet had all kinds of problems. It took several appointments and a couple months of the same crap before they fixed that problem. It was always my router, modem, or computer's fault. It's always anything but their fault, but in both cases, the problem was with their signal.
I had the exact same issue with them at my former residence. Went to directv and never looked back.
(05-24-2011 11:43 AM)tigergreen Wrote: [ -> ]Directv is awesome....
I've heard good things about Uverse as well, although I'm really against giving AT&T any money, just like Comcast.
I agree. I dislike AT&T with a passion. Their customer service is a disaster.