I'm trying to help my parents repair their laptop. It's a Lenovo, it received the Windows 10 OS recently. Now, when it starts up, the login screen blinks with a continuous "in progress" circle, and no ability to enter information or use an "F" key, or any keys (either as it is starting up, when the Lenovo screen appears, or at the blinking login stage).

They did not create a backup boot usb drive.

1) are there any possible solutions without going to a repair shop?

2) if not, what are your recommendations for repair vendors? Do any of them offer low cost, or free, diagnostics? (I suspect no, but want to ask).

Thanks in advance for your suggestions, or for merely reading this stuff.

do you have any usb devices attached to the laptop

hard drives or mice

i have had problems with windows 10 on a usb logitech mouse

i have to detach the mouse's wireless usb each time i reboot or windows hangs

Windows 10 loop of death, my desktop was there about 6 months ago.

Take it to Patton Computers. I know the owners wife, used to work for me. Theyll get it back up for you for a reasonable price.

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(12-12-2016 06:16 PM)Unionman76 Wrote:  do you have any usb devices attached to the laptop

hard drives or mice

i have had problems with windows 10 on a usb logitech mouse

i have to detach the mouse's wireless usb each time i reboot or windows hangs

Ok, yes, there's a wireless mouse. I'll suggest that to them. Also, it's hooked up wirelessly to ATT Uverse.

Thanks boss.

(12-12-2016 08:53 PM)maximus Wrote:  Windows 10 loop of death, my desktop was there about 6 months ago.

Take it to Patton Computers. I know the owners wife, used to work for me. Theyll get it back up for you for a reasonable price.

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Thanks man, I'll tell them to put that name on deck should they elect the repair option.

I have used KC's on summer several times, nice family run business. Sorry to say Patton was not for me as was Coopers, complete rip off.

(12-13-2016 11:51 AM)kabluey Wrote:  

(12-12-2016 06:16 PM)Unionman76 Wrote:  do you have any usb devices attached to the laptop

hard drives or mice

i have had problems with windows 10 on a usb logitech mouse

i have to detach the mouse's wireless usb each time i reboot or windows hangs

Ok, yes, there's a wireless mouse. I'll suggest that to them. Also, it's hooked up wirelessly to ATT Uverse.

Thanks boss.

a new windows 10 update version 14393.576 came out on dec 13, 2016

i just installed it and i did not have to detach my wireless usb mouse

I will use Windows 7 until they pry it from my cold, dead fingers.

(12-14-2016 03:37 PM)TigerBill Wrote:  I will use Windows 7 until they pry it from my cold, dead fingers.

I'll use anything as long as it connects to the preferred.......uh.......entertainment sites.

(12-14-2016 12:56 PM)Boogadeez Wrote:  I have used KC's on summer several times, nice family run business. Sorry to say Patton was not for me as was Coopers, complete rip off.

Yes, my folks were disappointed by Coopers as well.

(12-15-2016 12:10 PM)kabluey Wrote:  

(12-14-2016 12:56 PM)Boogadeez Wrote:  I have used KC's on summer several times, nice family run business. Sorry to say Patton was not for me as was Coopers, complete rip off.

Yes, my folks were disappointed by Coopers as well.

I'll buy a new computer before I take something to Cooper Systems again.

(12-15-2016 02:18 PM)UofMTigers1 Wrote:  

(12-15-2016 12:10 PM)kabluey Wrote:  

(12-14-2016 12:56 PM)Boogadeez Wrote:  I have used KC's on summer several times, nice family run business. Sorry to say Patton was not for me as was Coopers, complete rip off.

Yes, my folks were disappointed by Coopers as well.

I'll buy a new computer before I take something to Cooper Systems again.

You should be able to do "system restore" without taking it anywhere. There's a bunch you tube stuff to show you how.

Ted at Uptech has been pretty good with my computers.

(12-15-2016 04:04 PM)Smith Wrote:  

(12-15-2016 02:18 PM)UofMTigers1 Wrote:  

(12-15-2016 12:10 PM)kabluey Wrote:  

(12-14-2016 12:56 PM)Boogadeez Wrote:  I have used KC's on summer several times, nice family run business. Sorry to say Patton was not for me as was Coopers, complete rip off.

Yes, my folks were disappointed by Coopers as well.

I'll buy a new computer before I take something to Cooper Systems again.

You should be able to do "system restore" without taking it anywhere. There's a bunch you tube stuff to show you how.

Thank you for the response! If that's the F8 process during startup on W10, it didn't work; nor did my folks create a usb bootup drive prior to problem.

(12-18-2016 09:05 PM)21-17 Best Time I Ever Ha Wrote:  Ted at Uptech has been pretty good with my computers.

I'll look into it, thanks!

(12-20-2016 12:18 PM)kabluey Wrote:  

(12-15-2016 04:04 PM)Smith Wrote:  

(12-15-2016 02:18 PM)UofMTigers1 Wrote:  

(12-15-2016 12:10 PM)kabluey Wrote:  

(12-14-2016 12:56 PM)Boogadeez Wrote:  I have used KC's on summer several times, nice family run business. Sorry to say Patton was not for me as was Coopers, complete rip off.

Yes, my folks were disappointed by Coopers as well.

I'll buy a new computer before I take something to Cooper Systems again.

You should be able to do "system restore" without taking it anywhere. There's a bunch you tube stuff to show you how.

Thank you for the response! If that's the F8 process during startup on W10, it didn't work; nor did my folks create a usb bootup drive prior to problem.

Hence the loop of death

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