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Applications are being accepted for the Huskie Fan Advisory Board
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NIU007 Offline
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Post: #21
RE: Applications are being accepted for the Huskie Fan Advisory Board
All they have to do is have someone read this board and they will know what the issues are.
04-21-2017 12:51 PM
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thxjoenovak Offline
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Post: #22
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-21-2017 12:51 PM)NIU007 Wrote:  All they have to do is have someone read this board and they will know what the issues are.

+1

True.
04-21-2017 01:12 PM
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armour248 Offline
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Post: #23
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-21-2017 12:51 PM)NIU007 Wrote:  All they have to do is have someone read this board and they will know what the issues are.

I'm sure they do read it. Obviously they even have an official account on here. Doesn't seem to help.
04-21-2017 01:35 PM
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sportsfan Offline
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Post: #24
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-21-2017 11:29 AM)GeorgeBorkFan Wrote:  
(04-21-2017 10:47 AM)DogPoundNorth Wrote:  
(04-21-2017 10:30 AM)georgey3085 Wrote:  
(04-21-2017 09:16 AM)Dog Fan Wrote:  I would hope that STF will be open to constructive criticism. In public, he is always "rah, rah" positive and deflects any criticism. He will need an open mind and listen to members of the advisory board because they will have a vested interest in the Huskies, years of experience, and have the success of the program as their goal. If he simply tries to deflect the comments and turn around what people are saying, this won't work. He needs to listen to the voices of the fans and donors, and act accordingly.

I've emailed STF this year about not renewing my season tickets and he's as frustrated as anyone else about ESPN deal. He wants all Saturday games and he knows fans aren't happy about it. How we fix other issues from customer service to game day experience is what are things we can help with.

Yes, thank you. STF has been nothing but open about his dislike of the MAC agreement to play week day games. I'm not sure why anyone would think otherwise. And this advisory board is yet ANOTHER way he is trying his hardest to improve huskie athletics. That there are people out there who think he's just coasting along in his job is insane to me.

Serious question.

Why does STF need an advisory board to point out to him gameday issues (concessions, staffing, etc.), customer service, in areas like the ticket office (my ticket orders across basketball and football have had issues three out of the past four years), and the rest? Those speak to the management of the department.

I'm really down on all this right now.

Well, maybe he's seeking ideas and. It just complaints.
04-21-2017 02:17 PM
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GeorgeBorkFan Offline
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Post: #25
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-21-2017 02:17 PM)sportsfan Wrote:  
(04-21-2017 11:29 AM)GeorgeBorkFan Wrote:  
(04-21-2017 10:47 AM)DogPoundNorth Wrote:  
(04-21-2017 10:30 AM)georgey3085 Wrote:  
(04-21-2017 09:16 AM)Dog Fan Wrote:  I would hope that STF will be open to constructive criticism. In public, he is always "rah, rah" positive and deflects any criticism. He will need an open mind and listen to members of the advisory board because they will have a vested interest in the Huskies, years of experience, and have the success of the program as their goal. If he simply tries to deflect the comments and turn around what people are saying, this won't work. He needs to listen to the voices of the fans and donors, and act accordingly.

I've emailed STF this year about not renewing my season tickets and he's as frustrated as anyone else about ESPN deal. He wants all Saturday games and he knows fans aren't happy about it. How we fix other issues from customer service to game day experience is what are things we can help with.

Yes, thank you. STF has been nothing but open about his dislike of the MAC agreement to play week day games. I'm not sure why anyone would think otherwise. And this advisory board is yet ANOTHER way he is trying his hardest to improve huskie athletics. That there are people out there who think he's just coasting along in his job is insane to me.

Serious question.

Why does STF need an advisory board to point out to him gameday issues (concessions, staffing, etc.), customer service, in areas like the ticket office (my ticket orders across basketball and football have had issues three out of the past four years), and the rest? Those speak to the management of the department.

I'm really down on all this right now.

Well, maybe he's seeking ideas and. It just complaints.

Ideas like what? Don't screw up the ticket process over and over? If he needs someone from the outside to point that out, well, that in and of itself is an issue.

Here's a small thing, but I think symptomatic of stuff. I paid online for my football tickets the other day. I received a receipt, thanking me for purchasing my 2014 season tickets. 2014. So, in 2015, 2016, and 2017, no one updated the automatic receipt.

Last year, NIU had a section on the webpage devoted to the Cell/Toledo game. It said that more details on seating, etc. would be available right there after August. It was never updated. I even emailed tickets to let them know and ask about it. There was no response.

At the end of the basketball season, when a home first round game was still possible, season ticket holders received an email stating that if the game happened, we got an equal number of tickets as our season tickets, but everything was general admission. And, we had to pick them up at will call. Why would you not include, with the season tickets, a game one "maybe" ticket? How many extra staff would they need to handle the "will call" window if that game actually happened?

Here's my idea. Walk around before and during a game, football and basketball. See how things are working. Buy a concession. See if you get cold, stale food. Watch the ticket lines before a game.

Jim Phillips used to attend just about all the basketball games. He sat in our row with the family. I have some confidence he was paying attention to how things run.

Here's another obvious thing for him to consider. Don't give contract extensions to bad coaches.
(This post was last modified: 04-21-2017 02:42 PM by GeorgeBorkFan.)
04-21-2017 02:34 PM
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7 Offline
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Post: #26
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-21-2017 02:34 PM)GeorgeBorkFan Wrote:  
(04-21-2017 02:17 PM)sportsfan Wrote:  
(04-21-2017 11:29 AM)GeorgeBorkFan Wrote:  
(04-21-2017 10:47 AM)DogPoundNorth Wrote:  
(04-21-2017 10:30 AM)georgey3085 Wrote:  I've emailed STF this year about not renewing my season tickets and he's as frustrated as anyone else about ESPN deal. He wants all Saturday games and he knows fans aren't happy about it. How we fix other issues from customer service to game day experience is what are things we can help with.

Yes, thank you. STF has been nothing but open about his dislike of the MAC agreement to play week day games. I'm not sure why anyone would think otherwise. And this advisory board is yet ANOTHER way he is trying his hardest to improve huskie athletics. That there are people out there who think he's just coasting along in his job is insane to me.

Serious question.

Why does STF need an advisory board to point out to him gameday issues (concessions, staffing, etc.), customer service, in areas like the ticket office (my ticket orders across basketball and football have had issues three out of the past four years), and the rest? Those speak to the management of the department.

I'm really down on all this right now.

Well, maybe he's seeking ideas and. It just complaints.

Ideas like what? Don't screw up the ticket process over and over? If he needs someone from the outside to point that out, well, that in and of itself is an issue.

Here's a small thing, but I think symptomatic of stuff. I paid online for my football tickets the other day. I received a receipt, thanking me for purchasing my 2014 season tickets. 2014. So, in 2015, 2016, and 2017, no one updated the automatic receipt.

Last year, NIU had a section on the webpage devoted to the Cell/Toledo game. It said that more details on seating, etc. would be available right there after August. It was never updated. I even emailed tickets to let them know and ask about it. There was no response.

At the end of the basketball season, when a home first round game was still possible, season ticket holders received an email stating that if the game happened, we got an equal number of tickets as our season tickets, but everything was general admission. And, we had to pick them up at will call. Why would you not include, with the season tickets, a game one "maybe" ticket? How many extra staff would they need to handle the "will call" window if that game actually happened?

Here's my idea. Walk around before and during a game, football and basketball. See how things are working. Buy a concession. See if you get cold, stale food. Watch the ticket lines before a game.

Jim Phillips used to attend just about all the basketball games. He sat in our row with the family. I have some confidence he was paying attention to how things run.

Here's another obvious thing for him to consider. Don't give contract extensions to bad coaches.

So apply to be on the advisory board? You're bitching and moaning about stuff and now you have the ability to officially vocalize those concerns and you're bitching about that too.
04-21-2017 03:11 PM
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BDB5yp Offline
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Post: #27
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-21-2017 03:11 PM)7 Wrote:  
(04-21-2017 02:34 PM)GeorgeBorkFan Wrote:  
(04-21-2017 02:17 PM)sportsfan Wrote:  
(04-21-2017 11:29 AM)GeorgeBorkFan Wrote:  
(04-21-2017 10:47 AM)DogPoundNorth Wrote:  Yes, thank you. STF has been nothing but open about his dislike of the MAC agreement to play week day games. I'm not sure why anyone would think otherwise. And this advisory board is yet ANOTHER way he is trying his hardest to improve huskie athletics. That there are people out there who think he's just coasting along in his job is insane to me.

Serious question.

Why does STF need an advisory board to point out to him gameday issues (concessions, staffing, etc.), customer service, in areas like the ticket office (my ticket orders across basketball and football have had issues three out of the past four years), and the rest? Those speak to the management of the department.

I'm really down on all this right now.

Well, maybe he's seeking ideas and. It just complaints.

Ideas like what? Don't screw up the ticket process over and over? If he needs someone from the outside to point that out, well, that in and of itself is an issue.

Here's a small thing, but I think symptomatic of stuff. I paid online for my football tickets the other day. I received a receipt, thanking me for purchasing my 2014 season tickets. 2014. So, in 2015, 2016, and 2017, no one updated the automatic receipt.

Last year, NIU had a section on the webpage devoted to the Cell/Toledo game. It said that more details on seating, etc. would be available right there after August. It was never updated. I even emailed tickets to let them know and ask about it. There was no response.

At the end of the basketball season, when a home first round game was still possible, season ticket holders received an email stating that if the game happened, we got an equal number of tickets as our season tickets, but everything was general admission. And, we had to pick them up at will call. Why would you not include, with the season tickets, a game one "maybe" ticket? How many extra staff would they need to handle the "will call" window if that game actually happened?

Here's my idea. Walk around before and during a game, football and basketball. See how things are working. Buy a concession. See if you get cold, stale food. Watch the ticket lines before a game.

Jim Phillips used to attend just about all the basketball games. He sat in our row with the family. I have some confidence he was paying attention to how things run.

Here's another obvious thing for him to consider. Don't give contract extensions to bad coaches.

So apply to be on the advisory board? You're bitching and moaning about stuff and now you have the ability to officially vocalize those concerns and you're bitching about that too.

+1 Be a part of the solution or be a part of the problem. Apply......
04-21-2017 03:30 PM
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calvin12 Offline
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Post: #28
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-21-2017 12:31 PM)Dog Fan Wrote:  
(04-21-2017 11:49 AM)GeorgeBorkFan Wrote:  
(04-21-2017 11:44 AM)DogPoundNorth Wrote:  
(04-21-2017 11:41 AM)Dog Fan Wrote:  
(04-21-2017 11:29 AM)GeorgeBorkFan Wrote:  Serious question.

Why does STF need an advisory board to point out to him gameday issues (concessions, staffing, etc.), customer service, in areas like the ticket office (my ticket orders across basketball and football have had issues three out of the past four years), and the rest? Those speak to the management of the department.

I'm really down on all this right now.

You are correct. I guess STF needs to repeatedly hear these things directly from his customers. Maybe he is not aware of everything that frustrates the fans. He needs to hear first hand about ticket and other issues, concessions lines and food items, customer service, etc. Then, if nothing is done, it's all on him.

It will also help for the fans to hear why some things are just not able to be done.

Which things? Like having more than one concession window open at a basketball game when the demand is clearly there?

I get why the east side addition/remodel at the stadium isn't happening. I don't understand why my ticket order keeps getting messed up.

Putting aside the football schedule, I honestly see STF as a poor manager/administrator. He's a rah-rah guy who doesn't seem in tune with the actual machinery/mechanism of running the department. That is why I roll my eyes when he's in the news talking about another layer of playoffs.

Yes. What I would like to see are changes to correct the problems that are/should be easily correctable. In any business, customer service is the kingpin. Respect your customers and keep them happy, and they will come back for more.

One of my big issues is the mailing of season tickets. There is NO excuse for sending the tickets so close to the opening game that they arrive the day of the game or after. This has happened to me twice (and one time the tickets came the day before the opening game). Why cut it so close? It gets frustrating and nerve-wracking checking the mailbox for the tickets a day or two before the first game. This is so easily correctable with some common sense.

also on season tickets, we don't need a ST holder gift, but if they are going to give one one shouldn't they go to all season tickets? Not just the one name who is on the list? My wife and I have tickets, they gave key rings a few years ago. We got one, we're both ticket holders. do we need to share it? its silly. it should be save the money and don't do gifts, or a gift per ticket purchased.
04-21-2017 04:03 PM
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calvin12 Offline
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Post: #29
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-21-2017 02:34 PM)GeorgeBorkFan Wrote:  Ideas like what? Don't screw up the ticket process over and over? If he needs someone from the outside to point that out, well, that in and of itself is an issue.

At the end of the basketball season, when a home first round game was still possible, season ticket holders received an email stating that if the game happened, we got an equal number of tickets as our season tickets, but everything was general admission. And, we had to pick them up at will call. Why would you not include, with the season tickets, a game one "maybe" ticket? How many extra staff would they need to handle the "will call" window if that game actually happened?

how many people do you think need to work will call for the 7 season ticket holders?
04-21-2017 04:05 PM
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Stay Cool Offline
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Post: #30
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-21-2017 01:35 PM)armour248 Wrote:  
(04-21-2017 12:51 PM)NIU007 Wrote:  All they have to do is have someone read this board and they will know what the issues are.

I'm sure they do read it. Obviously they even have an official account on here. Doesn't seem to help.
Oh they absolutely read this board, I promise you that

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04-21-2017 04:31 PM
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NIUCOF'12 Offline
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Post: #31
RE: Applications are being accepted for the Huskie Fan Advisory Board
So is this a board of Huskie Fans advising. or a board advising Huskie Fans?
04-21-2017 06:46 PM
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BDB5yp Offline
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Post: #32
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-21-2017 04:31 PM)Stay Cool Wrote:  
(04-21-2017 01:35 PM)armour248 Wrote:  
(04-21-2017 12:51 PM)NIU007 Wrote:  All they have to do is have someone read this board and they will know what the issues are.

I'm sure they do read it. Obviously they even have an official account on here. Doesn't seem to help.
Oh they absolutely read this board, I promise you that

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Lol. If I were them I'd be afraid of hiring the crazies on this board. Hopefully they get some students in there that know how to throw a party. Tell your fraternity brothers to apply, I bet the atmosphere will be electric!
04-21-2017 06:58 PM
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Stay Cool Offline
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Post: #33
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-21-2017 06:58 PM)BDB5yp Wrote:  
(04-21-2017 04:31 PM)Stay Cool Wrote:  
(04-21-2017 01:35 PM)armour248 Wrote:  
(04-21-2017 12:51 PM)NIU007 Wrote:  All they have to do is have someone read this board and they will know what the issues are.

I'm sure they do read it. Obviously they even have an official account on here. Doesn't seem to help.
Oh they absolutely read this board, I promise you that

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Lol. If I were them I'd be afraid of hiring the crazies on this board. Hopefully they get some students in there that know how to throw a party. Tell your fraternity brothers to apply, I bet the atmosphere will be electric!
I've been graduated my friend, slightly out of touch with the student scene

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04-21-2017 06:59 PM
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Milwaukee Pilot Offline
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Post: #34
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-21-2017 03:11 PM)7 Wrote:  
(04-21-2017 02:34 PM)GeorgeBorkFan Wrote:  
(04-21-2017 02:17 PM)sportsfan Wrote:  
(04-21-2017 11:29 AM)GeorgeBorkFan Wrote:  
(04-21-2017 10:47 AM)DogPoundNorth Wrote:  Yes, thank you. STF has been nothing but open about his dislike of the MAC agreement to play week day games. I'm not sure why anyone would think otherwise. And this advisory board is yet ANOTHER way he is trying his hardest to improve huskie athletics. That there are people out there who think he's just coasting along in his job is insane to me.

Serious question.

Why does STF need an advisory board to point out to him gameday issues (concessions, staffing, etc.), customer service, in areas like the ticket office (my ticket orders across basketball and football have had issues three out of the past four years), and the rest? Those speak to the management of the department.

I'm really down on all this right now.

Well, maybe he's seeking ideas and. It just complaints.

Ideas like what? Don't screw up the ticket process over and over? If he needs someone from the outside to point that out, well, that in and of itself is an issue.

Here's a small thing, but I think symptomatic of stuff. I paid online for my football tickets the other day. I received a receipt, thanking me for purchasing my 2014 season tickets. 2014. So, in 2015, 2016, and 2017, no one updated the automatic receipt.

Last year, NIU had a section on the webpage devoted to the Cell/Toledo game. It said that more details on seating, etc. would be available right there after August. It was never updated. I even emailed tickets to let them know and ask about it. There was no response.

At the end of the basketball season, when a home first round game was still possible, season ticket holders received an email stating that if the game happened, we got an equal number of tickets as our season tickets, but everything was general admission. And, we had to pick them up at will call. Why would you not include, with the season tickets, a game one "maybe" ticket? How many extra staff would they need to handle the "will call" window if that game actually happened?

Here's my idea. Walk around before and during a game, football and basketball. See how things are working. Buy a concession. See if you get cold, stale food. Watch the ticket lines before a game.

Jim Phillips used to attend just about all the basketball games. He sat in our row with the family. I have some confidence he was paying attention to how things run.

Here's another obvious thing for him to consider. Don't give contract extensions to bad coaches.

So apply to be on the advisory board? You're bitching and moaning about stuff and now you have the ability to officially vocalize those concerns and you're bitching about that too.

If the stuff he is bitching and moaning about gets to an advisory board---a website NEVER being updated, lines, concessions, tickets on time, etc---why have an advisory board? Why even have an athletic office--these are MUNDANE things and are probably routine things at 99% of high schools in the state.

I don't know how factual the info Borkfan is portraying--but I have NO reason to doubt it, but if the Cell/Toledo game was Frazier's great thing then the info for the game should have been readily available. If you are a season ticket holder you shouldn't have to work to get tickets.

And---if you are running an athletic department these type things should NEVER ever happen or be discussed.
04-21-2017 07:03 PM
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Dog Fan Offline
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Post: #35
Applications are being accepted for the Huskie Fan Advisory Board
Students do a good job attending the games - at least for the first half. It's the community and alums they need to attract. And, that's a more difficult task.


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04-21-2017 07:03 PM
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DogPoundNorth Offline
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Post: #36
RE: Applications are being accepted for the Huskie Fan Advisory Board
I didn't know so many qualified Athletic Directors posted on this site. Impressive.

Anyway, join the advisory board you yahoo's
04-21-2017 07:23 PM
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GeorgeBorkFan Offline
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Post: #37
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-21-2017 07:03 PM)Milwaukee Pilot Wrote:  
(04-21-2017 03:11 PM)7 Wrote:  So apply to be on the advisory board? You're bitching and moaning about stuff and now you have the ability to officially vocalize those concerns and you're bitching about that too.

If the stuff he is bitching and moaning about gets to an advisory board---a website NEVER being updated, lines, concessions, tickets on time, etc---why have an advisory board? Why even have an athletic office--these are MUNDANE things and are probably routine things at 99% of high schools in the state.

I don't know how factual the info Borkfan is portraying--but I have NO reason to doubt it, but if the Cell/Toledo game was Frazier's great thing then the info for the game should have been readily available. If you are a season ticket holder you shouldn't have to work to get tickets.

And---if you are running an athletic department these type things should NEVER ever happen or be discussed.

That's the point. If STF needs an advisory board to tell him this crap, he should not have his current job.
04-21-2017 08:00 PM
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NIU007 Offline
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Post: #38
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-21-2017 08:00 PM)GeorgeBorkFan Wrote:  
(04-21-2017 07:03 PM)Milwaukee Pilot Wrote:  
(04-21-2017 03:11 PM)7 Wrote:  So apply to be on the advisory board? You're bitching and moaning about stuff and now you have the ability to officially vocalize those concerns and you're bitching about that too.

If the stuff he is bitching and moaning about gets to an advisory board---a website NEVER being updated, lines, concessions, tickets on time, etc---why have an advisory board? Why even have an athletic office--these are MUNDANE things and are probably routine things at 99% of high schools in the state.

I don't know how factual the info Borkfan is portraying--but I have NO reason to doubt it, but if the Cell/Toledo game was Frazier's great thing then the info for the game should have been readily available. If you are a season ticket holder you shouldn't have to work to get tickets.

And---if you are running an athletic department these type things should NEVER ever happen or be discussed.

That's the point. If STF needs an advisory board to tell him this crap, he should not have his current job.

Yea I wonder if other schools have advisory boards or if they just fix the stuff that is going wrong.
04-22-2017 01:15 AM
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DogPoundNorth Offline
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Post: #39
RE: Applications are being accepted for the Huskie Fan Advisory Board
(04-22-2017 01:15 AM)NIU007 Wrote:  
(04-21-2017 08:00 PM)GeorgeBorkFan Wrote:  
(04-21-2017 07:03 PM)Milwaukee Pilot Wrote:  
(04-21-2017 03:11 PM)7 Wrote:  So apply to be on the advisory board? You're bitching and moaning about stuff and now you have the ability to officially vocalize those concerns and you're bitching about that too.

If the stuff he is bitching and moaning about gets to an advisory board---a website NEVER being updated, lines, concessions, tickets on time, etc---why have an advisory board? Why even have an athletic office--these are MUNDANE things and are probably routine things at 99% of high schools in the state.

I don't know how factual the info Borkfan is portraying--but I have NO reason to doubt it, but if the Cell/Toledo game was Frazier's great thing then the info for the game should have been readily available. If you are a season ticket holder you shouldn't have to work to get tickets.

And---if you are running an athletic department these type things should NEVER ever happen or be discussed.

That's the point. If STF needs an advisory board to tell him this crap, he should not have his current job.

Yea I wonder if other schools have advisory boards or if they just fix the stuff that is going wrong.

"The concept has been used by a number of athletic departments across the country to address the attendance challenges many of us are facing."

A very quick google search shows Rutgers, Tulane, and Wisconsin have used a fan advisory board. I'm sure STF learned it at Wisconsin. Also, I'm guessing there are dozens of other schools who do it.
04-22-2017 07:11 AM
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Dog Fan Offline
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Post: #40
Applications are being accepted for the Huskie Fan Advisory Board
I think it's a great idea. It gives the fans a voice and a vehicle to express their concerns and frustrations directly to the man in charge.

Of course, it would be easiest to just fix the problems, but maybe it's just that STF wants a representative audience to tell them why he can't fix the problems. We shall see. I think the main focus of the discussions will be the attendance issues.
(This post was last modified: 04-22-2017 07:38 AM by Dog Fan.)
04-22-2017 07:34 AM
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